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- http://www.ibm.com/ibm/servicemanagement/?cm_mmc=agus_itmbitivv_20090810-usitv021-_-n-_-2gr1-_-n
IT executives explain their stories and perspectives on what service management is in relation to systems management. From pizza analogies to bigger picture conceptual thoughts, these IT professionals offer their thoughts on service management and its importance in every IT organization.
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- 10/15/09
- 214 views
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